FAQ's
About Isla Botanica
Where is Isla Botanica based?
We are proudly based in Bermuda, with inspiration drawn from islands across the Caribbean. Every scent in our collection tells a story of these beautiful places.
Where are your products made?
All Isla Botanica products are hand-poured in Great Britain in small batches, using responsibly sourced ingredients from around the world. We work closely with skilled makers to ensure every piece meets our high standards of quality and craftsmanship.
What ingredients do you use?
We use high-quality, nature-led ingredients, prioritising plant-based actives and natural-origin fragrances. All products are free from parabens, SLS, silicones, and artificial colours. Please see individual product pages for full ingredient lists.
Are your products vegan and cruelty-free?
Yes. Our collections are 100% cruelty-free, and most products are vegan-friendly. Details are listed on each product page.
Ordering & Shipping
Where do you ship?
We currently ship to Bermuda, the United States, Canada, and select international destinations. Shipping options and costs are calculated at checkout.
How long will my order take to arrive?
Orders are typically processed within 2–3 business days. Delivery times vary by location and will be confirmed at checkout.
Can I send an order as a gift?
Yes. We offer gift wrapping and the option to include a personalised note. Simply select these options at checkout.
Wholesale & Partnerships
Do you offer wholesale accounts?
Yes. We partner with boutiques, luxury hotels, spas, and department stores. You can learn more on our Wholesale page or email us at [wholesale@islabotanica.com] to request our catalogue.
Can you create a custom scent for my business or event?
Absolutely. We love collaborating on bespoke fragrances for special occasions, hospitality partners, and corporate gifting.
Sustainability & Packaging
Is your packaging recyclable?
Yes. Our boxes and glass vessels are recyclable, and we encourage reusing candle jars and diffuser bottles.
How do you approach sustainability?
We keep our batches small, work with responsible suppliers, and choose materials that are both beautiful and better for the planet.
Product Care
How do I get the most from my candle?
Trim the wick to 5mm before each use, and allow the wax to melt evenly across the surface to avoid tunnelling.
How long will my diffuser last?
On average, our reed diffusers last 3–4 months. To refresh the scent, flip the reeds every 1–2 weeks.
If you don’t see your question here, please contact us at [info@islabotanica.com] — we’d be delighted to help.