Terms of service

Terms of Service

Effective Date: August 15, 2025

Overview

This website is operated by Isla Botanica. Throughout this site, the terms “we,” “us,” and “our” refer to Isla Botanica. By accessing or using our website and services—including browsing, creating an account, or placing an order—you agree to be bound by these Terms of Service (“Terms,” “Terms of Service”), along with any related policies referenced herein.

Please read these carefully. If you do not agree to these Terms, please do not use our site. We may update these Terms at any time, and changes will take effect immediately when posted. Your continued use of the site after revisions constitutes acceptance of the updated Terms.

1. Online Store Terms

By agreeing to these Terms, you represent that you are of the age of majority in your jurisdiction and authorized to enter into this agreement. You may not use our products or site for unlawful purposes. Any violation of these Terms may result in termination of your access.

2. Use of the Service

We grant you a limited, non-exclusive, non-transferable right to access and use the site for personal, non-commercial purposes. Any unauthorized use—including reproduction, resale, or exploitation of our content or services—is prohibited.

3. Accuracy of Information

While we strive for accuracy, we cannot guarantee that all product descriptions, images, pricing, or other information is complete or current. You accept the risk associated with any reliance on site content. Please verify important details directly with us.

4. Modifications and Pricing

Prices, promotional offers, and product availability are subject to change at our discretion without notice. We reserve the right to modify, suspend, or discontinue any part of the Service at any time, without liability.

5. Products and Services

Our hand-poured home fragrance products (candles, diffusers, body care, etc.) are crafted with care in Great Britain. All sales are subject to our Returns Policy. We do our best to reflect true colors and materials, but monitor displays may vary. Certain items may be available exclusively online and in limited quantities.

6. Orders, Billing, and Account Information

We reserve the right to limit or cancel orders, including those from the same user or billing/shipping address. If an order is cancelled, we’ll attempt to notify you via the contact information provided. You agree to keep your account and billing information accurate and up-to-date.

7. Third-Party Tools

We may offer integrations with third-party tools or services (e.g., payment gateways, analytics), which are presented “as is” and “as available.” We do not endorse or assume liability for their performance. Use them at your own discretion under their own policies.

8. Links to Other Websites

Our site may contain links to third-party websites. These are provided for convenience and are not under our control. We assume no responsibility for their content or practices. Please review their terms, privacy policies, and returns independently.

9. User-Generated Content

If you send feedback, ideas, or creative content—including via email or social media—you grant us royalty-free, worldwide, perpetual rights to use, reproduce, and adapt such submissions without obligation to you. Please ensure you have the legal right to submit content, and refrain from sending unsolicited or unlawful material.

10. Privacy

Your use of the site is also governed by our [Privacy Policy], which addresses how we collect, use, and protect your personal information. Please review it carefully.

11. Errors, Inaccuracies & Omissions

From time to time, there may be errors in product descriptions, pricing, or availability. We reserve the right to correct information or cancel orders. It’s your responsibility to verify details before purchasing.

12. Prohibited Uses

You may not use the site to:

  • Violate applicable laws or third-party rights

  • Post or transmit harmful or offensive content

  • Attempt unauthorized access or disrupt site functionality

  • Use automated systems (e.g., bots or scrapers) to gather data

  • Misrepresent your identity or impersonate others

Violations may result in account termination or legal action.

13. Disclaimer of Warranties & Limitation of Liability

Our services and products are provided “as is” and “as available.” We disclaim all warranties whether express or implied, including merchantability and fitness for a particular purpose. To the fullest extent permitted by law, we will not be liable for indirect, incidental, special, or consequential damages arising from your use of the site or products, even if advised of potential damages.

14. Indemnification

You agree to indemnify and hold harmless Isla Botanica and its affiliates from any claims or losses arising from your breach of these Terms or your engagement with the site.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or removed to the minimum extent necessary so that these Terms remain in effect.

16. Termination

These Terms remain effective unless and until terminated by either party. We may suspend or terminate your access without notice if we determine you have breached these Terms.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of Bermuda. Any disputes arising from or relating to these Terms will be resolved in the appropriate courts of that jurisdiction.

18. Contact Us

For questions about these Terms, please contact us at hello@islabotanica.com.