Refund policy

Return & Refund Policy

30-Day Returns
We want you to love your Isla Botanica purchase—whether it’s a candle, diffuser, or body care ritual. If you’re not completely enchanted, you have 30 days from the date of receipt to request a return.

Return Eligibility
To qualify for a return:

  • Products must be unused and unlit (for candles) or unopened and sealed (for diffusers, lotions, and washes).

  • Items must be in their original packaging and in the same condition you received them.

  • You must include the receipt or proof of purchase.

For safety and hygiene reasons, we cannot accept returns of any product that has been opened, used, or has had its packaging seal broken.

How to Start a Return

  1. Email hello@islabotanica.com to request a return.

  2. Once approved, we’ll provide a return shipping label and detailed instructions—including the return address.

  3. Please do not send items before receiving approval—unannounced returns will not be accepted.

Damages & Issues
Please check your order upon delivery. If your product arrives damaged, defective, or incorrect, contact us within 48 hours with photos so we can make it right.

Non-Returnable Items
We do not accept returns on:

  • Used candles or diffusers

  • Opened body care products

  • Custom or personalised items

  • Sale items and gift cards
    If you’re unsure whether your item qualifies, please get in touch before ordering.

Exchanges
We do not offer direct exchanges. If you’d like a different scent or product, return the eligible item for a refund and place a new order.

European Union Customers
For orders delivered within the EU, you have 14 days from receipt to cancel or return your order for any reason. Returned items must be unused, sealed, and in original packaging.

Refunds
Once we’ve received and inspected your return, we’ll confirm approval by email. Approved refunds will be processed to your original payment method within 10 business days. Please allow extra time for your bank or card provider to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at hello@islabotanica.com.